Last Revised: April 7th 2025​

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At MAMLUK we value your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services.

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By using this site, you agree to the terms described below.
 

1. Information We Collect

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We may collect the following types of personal data:

• Name

• Email address

• Shipping and billing addresses

• Phone number

• Payment details (processed securely via third-party providers)

• Device and browsing information (e.g. IP address, browser type, referring URLs)

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We collect this information when you:

• Place an order

• Subscribe to our updates

• Contact us directly

• Browse the site (via cookies and analytics

2. How We Use Your Information

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We use your information to:

• Fulfill and deliver your orders

• Communicate with you about your purchases

• Respond to inquiries or customer service requests

• Improve our website’s performance and functionality

• Send you updates or promotional emails (only if you opt in)

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We do not sell or rent your personal information. Ever.​

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3. Cookies & Analytics

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MAMLUK.AE uses cookies and similar tracking technologies to:

• Understand how visitors use the site

• Improve speed, functionality, and experience

• Offer relevant content

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You may disable cookies in your browser settings, but this may affect site functionality.​

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4. Third-Party Services

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We only partner with reputable third-party services to process payments, host our site, and manage communications. These providers have their own privacy practices and comply with relevant data protection regulations.

Examples include:

• Payment processors 

• Website hosting 

• Analytics providers 

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5. Data Retention

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We retain personal data only as long as necessary to:

• Fulfill orders

• Meet legal or regulatory obligations

• Provide ongoing support

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If you would like us to delete your information, please contact us at privacy@mamluk.ae

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6. Your Rights

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Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

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To exercise your rights, email us at privacy@mamluk.ae

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7. Security

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We take reasonable technical and organizational precautions to protect your data from unauthorized access, misuse, or loss. However, no system is completely secure. By using our site, you acknowledge this risk.

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8. International Visitors

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If you are visiting this site from outside the United Arab Emirates, please note that your information may be transferred and processed in accordance with local laws and hosting practices.

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9. Children’s Privacy

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Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

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10. Policy Updates

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

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11. Contact Us

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For any questions or concerns about this Privacy Policy, please contact us at: privacy@mamluk.ae