SHIPPING POLICY
The policies listed on this page apply to all purchases made through the online store, including products from both MAMLUK and KHANJR By MAMLUK.
Worldwide Shipping
We ship worldwide from Abu Dhabi. Delivery terms vary by region.
United Arab Emirates
-
Complimentary shipping on all orders
-
Orders typically arrive in 1–3 business days
GCC (outside UAE)
-
60 AED shipping fee
-
Complimentary shipping on orders above 1,000 AED (~12,888 EGP)
-
3–5 business days
Rest of World
-
Calculated at checkout based on destination and carrier rates
-
Delivery times vary by location, typically up to 10 business days
Order Processing
Once your order has been placed, you will receive a confirmation email. You will receive tracking details as soon as your order has been dispatched.
Please Note
Preorder items may take 4–6 weeks to ship.
Custom orders, including modified or made-to-order footwear, require up to 6 weeks from the date of purchase before shipping. These timelines are in addition to standard delivery estimates.
SHIPPING POLICY
The policies listed on this page apply to all purchases made through the online store, including products from both MAMLUK and KHANJR By MAMLUK.
Worldwide Shipping
We ship worldwide from Abu Dhabi. Delivery terms vary by region.
United Arab Emirates
-
Complimentary shipping on all orders
-
Orders typically arrive in 1–3 business days
GCC (outside UAE)
-
60 AED shipping fee
-
Complimentary shipping on orders above 1,000 AED (~12,888 EGP)
-
3–5 business days
Rest of World
-
Calculated at checkout based on destination and carrier rates
-
Delivery times vary by location, typically up to 10 business days
Order Processing
Once your order has been placed, you will receive a confirmation email. You will receive tracking details as soon as your order has been dispatched.
Please Note
Preorder items may take 4–6 weeks to ship.
Custom orders, including modified or made-to-order footwear, require up to 6 weeks from the date of purchase before shipping. These timelines are in addition to standard delivery estimates.
RETURNS & REFUNDS POLICY
We accept returns on eligible items within 14 days of delivery.
To initiate a return, email us at concierge@mamluk.ae with your order number and reason for return. Items must be unworn, unused, and returned in their original packaging with all tags attached.
Refunds
-
Approved returns will be refunded to the original payment method within 7–10 business days of receiving the item.
-
If your order incurred a shipping fee, the delivery fee will be deducted from the refund amount.
Return Shipping
MAMLUK covers the cost of return shipping. Once your return is approved, we will provide instructions and a prepaid return label.
Final Sale Items
The following items are considered final sale and are not eligible for return:
-
Custom or made-to-order products
-
Underwear or intimate items
-
Items marked “Final Sale” at checkout
Items returned outside our policy may be declined and shipped back to the customer.
Exchanges
We do not currently offer direct exchanges. If you’d like a different item or size, please request a return and place a new order.
Need Assistance?
Contact our team at concierge@mamluk.ae
RETURNS & REFUNDS POLICY
We accept returns on eligible items within 14 days of delivery.
To initiate a return, email us at concierge@mamluk.ae with your order number and reason for return. Items must be unworn, unused, and returned in their original packaging with all tags attached.
Refunds
-
Approved returns will be refunded to the original payment method within 7–10 business days of receiving the item.
-
If your order incurred a shipping fee, the delivery fee will be deducted from the refund amount.
Return Shipping
MAMLUK covers the cost of return shipping. Once your return is approved, we will provide instructions and a prepaid return label.
Final Sale Items
The following items are considered final sale and are not eligible for return:
-
Custom or made-to-order products
-
Underwear or intimate items
-
Items marked “Final Sale” at checkout
Items returned outside our policy may be declined and shipped back to the customer.
Exchanges
We do not currently offer direct exchanges. If you’d like a different item or size, please request a return and place a new order.
Need Assistance?
Contact our team at concierge@mamluk.ae